Business Name: Ascend Education
Service: Private After-School Tutoring
Policy Version: 1.0
Effective Date: 29.01.2026
1. Introduction
Ascend Education is committed to protecting the privacy and
personal information of our students, parents, guardians, and staff. This
Privacy Policy explains how we collect, use, store, and disclose personal
information in accordance with the Australian Privacy Act 1988 (Cth) and
the Australian Privacy Principles (APPs).
By engaging with Ascend Education, you agree to the
collection and use of information as outlined in this policy.
2. What Information We Collect
We may collect the following types of personal information:
2.1 Students
- Full
name
- Date
of birth and age
- School
and year level
- Academic
progress and learning needs
- Attendance
records
- Emergency
contact details
2.2 Parents / Guardians
- Full
name
- Contact
details (phone number, email, address)
- Billing
and payment information
- Communication
preferences
2.3 Tutors and Staff
- Full
name and contact details
- Qualifications
and experience
- Working
With Children Check (WWCC) details
- Employment
or contractor information
3. How We Collect Information
Ascend Education collects personal information through:
- Enrolment
forms
- Phone
calls, emails, and messages
- Our
website or online platforms
- In-person
meetings
- Online
tutoring platforms
We collect information directly from parents/guardians or,
where appropriate, from students.
4. Why We Collect and Use Information
We collect and use personal information to:
- Provide
tutoring and educational services
- Assess
learning needs and track progress
- Communicate
with parents and guardians
- Manage
bookings, attendance, and payments
- Meet
legal and regulatory obligations
- Ensure
child safety and wellbeing
5. Disclosure of Personal Information
Ascend Education does not sell or rent personal
information.
We may disclose personal information only when:
- Required
or authorised by law
- Necessary
to protect the safety of a child
- With
consent from a parent or guardian
- To
service providers who assist our operations (e.g. payment processors,
online platforms)
Any third parties are required to protect information in
line with privacy laws.
6. Storage and Security of Information
Ascend Education takes reasonable steps to protect personal
information from misuse, loss, unauthorised access, or disclosure.
This includes:
- Secure
digital storage systems
- Password-protected
devices and accounts
- Limited
access to personal information
- Secure
handling of physical documents
Personal information is retained only for as long as
necessary for its intended purpose or legal requirements.
7. Access and Correction
Parents, guardians, and staff may request access to personal
information held by Ascend Education and request corrections if information is
inaccurate or outdated.
Requests can be made by contacting Ascend Education using
the details below.
8. Use of Online Platforms
For online tutoring and communication, Ascend Education may
use third-party platforms (e.g. video conferencing or learning tools). While we
take reasonable care in selecting platforms, Ascend Education is not
responsible for the privacy practices of external providers.
Parents are encouraged to review the privacy policies of
these platforms.
9. Cookies and Website Data
If Ascend Education operates a website, it may collect
limited data such as:
- Website
usage statistics
- IP
address
- Browser
type
This information is used to improve website functionality
and user experience.
10. Complaints
If you have a privacy concern or complaint, please contact
Ascend Education. We will respond promptly and aim to resolve concerns fairly
and efficiently.
If you are not satisfied with our response, you may contact
the Office of the Australian Information Commissioner (OAIC).
11. Contact Details
Ascend Education
Email: info@ascendeducation.com.au
Phone: +61470575931
12. Policy Review
This Privacy Policy will be reviewed regularly and updated
as required to ensure ongoing compliance with privacy laws and best practices.
Approved by: Ascend Education Management
Date: 29.01.2026
Ascend Education respects your privacy and is committed
to safeguarding personal information while supporting students to achieve their
full potential.